Customer Care

With dedicated in-house Customer Care Managers we offer a professional and timely service directly for our clients and also indirectly to our client’s homeowners. With years of practical and managerial experience we can assist our clients in resolving issues that either arise with the development or that may arise once a plot is occupied. We aim to ensure the homeowner is treated fairly and kept informed throughout the engagement, with our ethos being to offer an un-matched service in an area where sensitivity is required.

Once we receive an enquiry we will:

  • Make contact with the homeowner, within 48 hours, to arrange a suitable appointment
  • After the appointment confirmation, we will advise our clients Customer Care department
  • Attend, at the agreed time, to assess the issue raised by the homeowner. During the appointment all aspects will be evaluated, assessed and noted
  • A detailed report will be generated to include all facts gathered during the appointment. Photographs and site drawings, if available, will be used to help highlight any issues discovered
  • A quote, if applicable, will be produced and included within the report and where we feel options are possible we will detail the options
  • Once the report and quote have been sent we will file awaiting a response from the client
  • If any questions are asked regarding our findings we will answer swiftly
  • Once the work is authorised we will contact the homeowner(s) to make them aware we have received the authorisation to proceed and discuss the work to be undertaken.
  • We will discuss available dates and book the work in. If items such as skips are required for the task we will advise them and if possible have the skip delivered the day before so as to not slow down the work down on the day we arrive.
  • We will confirm the date we will be attending with the client along with the expected duration of the work
  • Once we start the work if any issues arise from starting and feel these need to be communicated or a change to the work is required we will immediately call to discuss how we feel it is best to proceed.
  • Once the work is completed we will ensure the homeowner is happy prior to leaving and if not available one of our Customer Care Managers will call the homeowner to discuss how the work went and that they are happy
  • An email will be sent the following day to the customer care team to notify them the work has been completed and the ‘call’ can be closed

The services we offer include;

Drainage Improvement:

  • Land drainage
  • Soakaway construction
  • Augering
  • Hollow and Solid tining
  • Verti-draining
  • Soil Compaction Removal
  • Top-soil replacement

Lawn Improvements:

  • Full or Part Lawn replacement
  • Top Dressing & Seeding
  • Fertiliser Applications
  • Lawn Weed Treatments
  • Disease Treatments

Plant & Tree Issues:

  • Tree & Plant Replacements
  • Insect and Disease Treatments
  • Tree and Hedge Cutting, Shaping and Pruning
  • Pruning
  • Moving plants that where not planted to the approved plans

Hard Landscaping:

  • Re-laying Patio’s and Driveways
  • Fence / Gate Replacement
  • Fence / Gate Repairs

Consultancy Services:

  • Independent advise on issues
  • Independent inspections to meet NHBC criteria
  • Advise on all landscaping matters